The problem
BeFit's front desk was drowning. Members asked the same questions across web chat, Messenger and Instagram, and most messages arrived after closing. Staff answered the next morning. By then, prospects had joined the gym that answered first.
What I built
One AI front desk across all three channels, trained on BeFit's schedule, pricing and tone. It answers, books trials, and pushes every lead to the CRM. Billing disputes and anything sensitive hand off to a human with full context.
The outcome
In the first month: 2,326 conversations, 76% resolved with no staff, 60% outside opening hours, roughly 150 staff hours saved, and ~200 leads captured that used to go cold overnight.
What clients say.
"Working with Promptive feels less like a vendor relationship; it's more like a partnership. They listen, they understand the business, and they respect our values. If you are thinking about scaling a brand where trust, care, and experience matter, and you don't want to lose the human connection along the way, this is a conversation worth having."
